Product Warranties

10-Year Mattress Warranty

Our mattress toppers include a 2-year limited warranty covering qualifying defects in materials and workmanship for added peace of mind.

10-Year Mattress Warranty

2-Year Mattress Topper Warranty

Our mattresses are backed by a 10-year limited warranty covering qualifying defects in materials and workmanship, so you can buy with confidence.

2-Year Mattress Topper Warranty

FAQ

Have questions about latex mattresses? Explore straightforward answers about materials, construction, firmness, care, and choosing the right mattress for you.

What does the warranty cover?

Our warranty covers qualifying defects in materials and workmanship that occur under normal use. It does not cover normal wear and tear, changes in comfort preference or damage caused by misuse or improper support.

Does the Mattress Warranty cover body impressions?

Latex and other cushioning materials naturally soften and settle slightly with use. Normal settling is not considered a defect. The permanent indentation must be equal to or greater than 1.5" to qualify for a warranty claim.

Do I need a specific bed frame or foundation?

Yes. Mattresses must be used on a suitable, supportive foundation or bed frame. Inadequate support can damage the mattress and may affect warranty coverage.

What should I do if I have a warranty claim?

Please email us a description of the issue and photos of the indentation measured against a straight edge and the support structure the mattress is resting on. We’ll review the claim and let you know the next steps.

Our customer support is available Monday to Friday: 8am-3pm and from 12pm-2pm on Saturdays.Average answer time: 1 Business Day

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