In order to ship your items we use private carriers such as FedEx, Loomis, Canpar, Purolator, and freight companies. We do not use Canada post and cannot ship to PO boxes.
We are happy to offer free shipping to most our Canadian customers, except for those who live in remote areas such as Yukon, NWT, Labrador and other secluded areas that do not qualify. If you are uncertain, please email us first to see if we can offer you free delivery. In some cases, there may be a small surcharge to cover in order to ship your item. We will provide you with all the tracking information you need, to find out what day (from Monday to Friday) the delivery will occur (package shipping companies cannot give you a specific time on when they will deliver). Someone will need to be home from 8 am to 6 pm on the delivery day, to assist the driver with the handling of your order as deliveries are curbside.
Please note that no refunds will be given if the item cannot be delivered because nobody is home to accept the order. If a parcel is returned to us, you will be charged shipping fees (both ways) and a 15% restocking fee. Furthermore even though we do our best to provide the best possible service, we cannot be held responsible or refund your order because of occasional delays or mishaps incurred by the private shipping carriers.
If nobody can be home to accept delivery, you could always have it delivered to friends house or at your work!
Fast Free Shipping
- Mattress toppers and pillows are shipped by courrier within 3-9 business days after your order has been placed on line. Traveling time with Fedex, Canpar and Loomis can take from 1-8 business days, depending on where you live. Courriers will not call you before they attempt delivery. Items may be left on the doorstep if the driver feels it safe to do so.
- Mattresses and Futons are shipped (by freight and the smaller sizes by courrier) from our warehouse 5-9 business days after your order is placed on line. Traveling time by freight truck is from 1-14 business days, depending on where you live. The freight company will call you to schedule a curbside delivery, once it reaches your location, but if your mattress was shipped by courrier they will not call you before they attempt delivery
- Bed frames are shipped by freight from our warehouse in 15 business days. Traveling time by freight truck is from 1-14 business days, depending on where you live. The freight company will call you to schedule a curbside delivery day once it reaches your location.
PS: We do our best to get your orders out as soon as possible. Sometimes there are some delays out of our control and we will advise if a delay will affect your order.
No Vacuum Packaging of Mattresses or Toppers
Most memory foam mattress companies online, buy their mattresses in large containers from China. In order to do this they have to use a technique called vacuum packing. This consists of placing the mattress inside a large plastic bag, then they insert an industrial vacuum at the end, to remove all the air inside the bag. This compresses and squeezes the mattress to make it fit into the smallest box possible. Mattresses can be left in these boxes for years, which traps all the toxic fumes inside the mattress, and breaks down the cells of the foam because of the high level of compression. Our mattresses are shipped full size, in a protective plastic and are never vacuum packed. Studies have shown that vacuum packaging damages the cell structure of the foam, which makes the mattress break down faster, and it may take an irregular shape when you unpack it. Memory foam Mattress toppers are hand rolled in a protective plastic and placed in a recycled box. Latex toppers are folded in half and placed inside a protective bag.